Alerts are a form of communication that are primarily used for urgent community updates. Alerts allow messages to be communicated to residents quickly and in an easy-to-understand format.

Click Communicate then click Alerts.
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Click New Alert.

Clicking New Alert will open the Alert creation workflow. There are six stages to this process. They are detailed below.
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At the details stage you will enter the Alert Heading and an Alert Description. If you would like to inform residents of when the situation is expected to resolve, click the Include resolution details slider. If enabled, enter the resolution details in the text box. Click Next to continue to Community stage.

At the Community stage you will select the desired community or communities. Click Select Communities to open a dropdown menu. Select the Target Communities from this list by checking the appropriate box(s) and then clicking off the dropdown menu or the up arrow to return to the Community stage.

Your Target Communities will now be listed. Click Next to continue to the Audience stage.

At the Audience stage you will decide who receives the alert. Click Target Audiences to open a dropdown menu. Select the desired audience from this list by checking the appropriate box(s) and then clicking off the dropdown menu to return to the Audience stage.

Your Target Audience will now be listed. Click Next to continue.

At the Visibility stage you will select if you would like the Alert to be displayed on the Mobile App. This option will be enabled by default. If you do not wish this alert to be viewable on the mobile app, click the slider icon to unselect.

Click Next to continue.

At the notification stage you will select how your alert is delivered to your residents:

SMS sends a text message to all the selected user's cell phones. As long as the user has a cell phone number associated with their account, they will receive the alert.

An Email alert will send out the alert to the user's email address.

Push notifications are similar to SMS alerts in that they are delivered to the user's cell phones but rather than a text message they are delivered through the mobile app. The user must have the mobile app installed to receive a push notification.

Click Next. You may need to scroll down to see the Next button.

Click the Expiration Box to set the alert expiration date. The alert will be active until this date, or until you remove it.

Once you are satisfied with the alert information, Click Send Alert.
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You will be prompted to confirm your selections. Click Submit to send the alert.

​Your Alert will be sent to the selected audience, and you will be returned to the Alerts page. You will see an Alert added notice at the bottom of the screen and your new alert will now be listed under Active Alerts.

To edit an existing alert, click the blue pencil icon in line with the alert. This will open the alert workflow. You will need to navigate the stages in order to make any edits.

To delete an existing alert, click the ellipsis icon in line with the alert and click delete.